Any Questions?

Orders are delivered via DPD on Thursday, Friday, and Saturday from 8am to 7pm (Saturday delivery incurs a £10 surcharge). Orders must be placed before 9am for next day delivery. 

Shipping is £7 for orders under £100, and free for orders over £100. Saturday deliveries will incur a £10 surcharge. If Saturday delivery is not specified, orders placed after 10am Friday will be delivered on the following Thursday. We currently do not deliver on Sundays, Mondays, Tuesdays, or Wednesdays.  There is a minimum order value of £70. 

Please give us a ring to arrange for delivery via chilled courier to Scottish Highlands and Island postcodes AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL).

Please give us a call to make any changes to an existing order, or drop us an email. As always, we will do our best to help.

Tel: 02037808845

Please give us a call and we will do our best to sort it out.

Tel: 02037808845

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy for your convenience.

Return Timeframe

You have 2 days from the day you receive your item to initiate a return. 

To start a return, call us at 020 7123 4996.   

Please note that returns will need to be sent to the following address:  

Aurox Meat

2 Crompton Way

Fareham

Hampshire

PO15 5SS

If your return request is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and call us immediately if the item is damaged, disappointing, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return and the refund has arrived in your account, please contact us.

Please give us a call to discuss any issues with your order. You need to call us within 24 hours of your package arriving if you intend to return your entire shipment.

Tel: 02037808845

We stand behind the exceptional taste and quality of our meats. If you're not completely satisfied with your purchase, please call us, and we will make it right.

This is no problem whatsoever and is to be expected from time to time. All our meat is blast frozen and vacuum packed when completely fresh. Frozen meat leaves us at -18°c and within the natural wool lining, the thawing process is incredibly slow.

If you wish to eat the meat within 4 days of its arrival, leave it at the bottom of your fridge. If you intend to eat it after 4 days, just put it in your freezer; there won't be a problem.

If you are concerned, please conduct your own proper research on the safety of re-freezing meat.

If your meat has thawed to above 5°c upon arrival, which is extremely unlikely, even after a 48-hour window during in the summer (yes, we have fully tested this a handful times!), give us a call and we will look into replacing it for you.

On occasion we may have an unexpected influx of orders and cut your meat fresh on the day of dispatch. The frozen ice blocks and any frozen meat in your box and will help to keep your different cuts at the right temperature.

Firstly, be aim to maintain the highest level of customer service and much of that comes from having product available when it's needed, and we endeavour to provide a next day delivery service, if you order before 9am.

Secondly, it would be almost impossible for us to be operationally efficient if we were cutting everything to order on the day of dispatch; we are a small business.

Thirdly, and perhaps most importantly, because we can. There is no discernible degradation of quality if one freezes, stores, and thaws correctly. If you intend to freeze the meat anyway, it's best that it's blast frozen quickly in our specialist freezer than at your home; the process is always faster and as a result the meat remains even juicier.

Freeze fast: Use the fast-freeze function if you can, and make sure the meat is spread out in the freezer for maximum airflow. Once frozen, stack as you like.

Thaw slow: Always defrost in the fridge, ideally on the bottom shelf. Allow steaks 24 hours; larger cuts can take up to 48 hours, but it’s worth it to preserve the meat's juiciness.