Shipping
What are your delivery times?
Orders are delivered via DPD on Thursday, Friday, and Saturday from 8am to 7pm (Saturday delivery incurs a £10 surcharge). Orders must be placed before 10am for next day delivery.
How much will shipping cost?
Shipping is £7 for orders under £100, and free for orders over £100. Saturday deliveries will incur a £10 surcharge. If Saturday delivery is not specified, orders placed after 10am Friday will be delivered on the following Thursday. We currently do not deliver on Sundays, Mondays, Tuesdays, or Wednesdays. There is a minimum order value of £70.
Do you ship to the Scottish Highlands and Islands?
Please give us a ring to arrange for delivery via chilled courier to Scottish Highlands and Island postcodes AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL).
My Order
How can I adjust my order once placed?
Please give us a call to make any changes to an existing order. As always we will do our best to help.
What if I receive the wrong product?
Please give us a call and we will do our best to sort it out.
Do you offer exchanges for faulty items?
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy for your convenience.
Return Timeframe
You have 2 days from the day you receive your item to initiate a return.
To start a return, call us at 020 7123 4996.
Please note that returns will need to be sent to the following address:
Aurox Meat
2 Crompton Way
Fareham
Hampshire
PO15 5SS
If your return request is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and call us immediately if the item is damaged, disappointing, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return and the refund has arrived in your account, please contact us.
Product
How do I return my product?
Please give us a call to discuss any issues with your order.
How do I care for my product?
Please freeze any items that you are not planning to eat right away. Please see our guide to freezing, storing, and serving, our products here.
Do you offer extended warranties?
We stand behind the exceptional taste and quality of our meats. If you're not completely satisfied with your purchase, please call us, and we will make it right.
Our Promise
The Aurox Flavour Guarantee:
We back ourselves completely, so
if you're not convinced there’s a point of genuine difference in the flavour of your meat, please call us and we will make it right.
