Shipping
What are your delivery times?
We offer next day delivery on orders placed by 1 pm between Tuesday and Friday. Orders are delivered from Wednesday to Friday, 8am to 7pm. Saturday delivery is available (incurs surcharge) from 8am to 7 pm.
How much will shipping cost?
Shipping is £7 for orders under £150, and free for orders over £150 . Saturday deliveries will incur a £10 surcharge. There is a minimum order value of £50.
Do you ship to the Scottish Highlands and Islands?
Please give us a ring to arrange for delivery via chilled courier to Scottish Highlands and Island postcodes AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL)
My Order
How can I adjust my order once placed?
Please give us a call to make any changes to an existing order.
What if I receive the wrong product?
Please give is a call and we will sort it out.
Do you offer exchanges for faulty items?
The Aurox Flavour Guarantee ensures your satisfaction. Please give us a call is you have a problem with your order and we will make it right.
Product
How do I return my product?
Please give us a call to discuss any issues with your order.
How do I care for my product?
Please freeze any items that you are not planning to eat right away. Please see our guide to freezing, storing, and serving, our products here.
Do you offer extended warranties?
We stand behind the exceptional taste and quality of our meats. If you're not completely satisfied with your purchase, please call us, and we will make it right.
Our Promise
The Aurox Flavour Guarantee:
We stand behind the exceptional taste and quality of our meats. If you're not completely satisfied with your purchase, please call us, and we will make it right.
